Privacy Policy

1. Introduction

Snow View Treks (“we”, “us”, “our”) is a trekking and expedition company based in Nepal, dedicated to providing safe and memorable Himalayan experiences for corporate teams and other groups. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, or book our services.

This Privacy Policy explains what data we collect, how we use and protect it, and what rights you have in relation to your personal information when you interact with our website, services, and communications

Last updated: 15 July, 2026

2. Scope of this policy

This Privacy Policy applies to our main website (snowviewtrek.com), our booking and inquiry forms, email and phone communication, social media interactions, and any other online or offline channels through which we collect personal information in connection with our travel and trekking services.

It does not apply to third‑party websites, platforms, or services that may be linked from our pages. We encourage you to review the privacy policies of those third parties separately.

3. Types of information we collect

We only collect information that we need to plan and operate your trip and to improve our services. That said, we collect the following categories of personal information when you browse our site, submit an inquiry, or book a trip with Snow View Treks:

Identity details: Full name, gender, nationality, date of birth, passport number, and passport validity (for permits, tickets, and hotel registrations)
Contact information: Email address, phone number, postal address, and emergency contact details.
Booking and travel details: Preferred trip, travel dates, group size, experience level, dietary requirements, medical information relevant to your safety on the trek, and insurance information.
Payment‑related information: Limited billing details required to process payments. Card data is handled by secure payment gateways and not stored on our servers.
Technical data: IP address, browser type, device information, operating system, referring pages, pages visited, and time of visit, collected through cookies and similar technologies.
Marketing and communication data: Your preferences for receiving newsletters, promotional offers, and other updates.

4. How we collect information

We collect your information in three main ways:

Directly from you: When you fill in inquiry or booking forms, email or call us, subscribe to our newsletter, or provide details for permits, flight tickets, and accommodation.
Automatically: Through cookies, analytics tools, and server logs when you visit our website, which allows us to gather usage statistics and improve site performance and content.
From third parties: If you book through a travel agency, online platform, or third‑party partner that shares your booking details with us for trip arrangement.

5. Legal basis and why we use your data

We use your personal information only where we have a lawful basis to do so and for clear, specific purposes related to delivering our services.

Main purposes include:

To provide and manage trekking and travel services you request, including itinerary planning, permits, tickets, accommodations, and logistics.
To collect certain health and dietary details.
To respond to your inquiries, requests, and customer service needs.
To process payments and issue invoices, confirmations, and relevant documentation.
To meet legal and regulatory requirements, including immigration and local authority obligations in Nepal, and accounting or tax rules.
To improve our website, services, and user experience through analytics, statistics, and feedback.
To send you trip updates, service information, and, where you consent, newsletters and promotional offers.

6. Cookies and analytics

Our website uses cookies and similar technologies to keep the site secure, remember your preferences, and understand how visitors use our pages.

Essential cookies help core functions such as navigation and form submissions.
Analytics cookies help us measure traffic and improve content and user experience.

You can manage or disable cookies through your browser settings. However, some parts of the site may not function properly if you disable essential cookies.

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These cookies are used for your convenience, so you do not need to re-enter your details when leaving another comment. They remain on your device for one year.

Likewise, when you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, we also set cookies to store your login details and display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login may remain active for two weeks. When you log out, your login cookies are removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and only records the post ID of the article you edited. It expires after one day.

7. How we share your information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for commercial gain. We share data only where necessary to deliver your trip or meet legal requirements, such as:

Local partners and suppliers: Trekking guides, porters, hotels, guest houses, airlines, transport companies, and permit offices directly involved in your trip.
Payment processors and banks: Banks and secure payment gateways to securely process your transactions and protect against fraud.
Government and regulatory authorities: Immigration, customs, and local authorities, where required by law for visas, permits, security, customs, taxation, or other legal obligations.
Professional service providers: Accountants, auditors, or legal advisors, under strict confidentiality.

8. International transfers

As a Nepal‑based company serving guests from around the world, your data may be transferred across borders when we coordinate flights, permits, or services outside Nepal. Where your personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection laws.

9. Data retention

We keep your personal information only for as long as necessary. When information is no longer required, we securely delete or anonymize it.

Booking and trip records: Kept for a period required by accounting, tax, and permit regulations (often several years) to demonstrate lawful transactions and services.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
Contact and inquiry data: Kept as long as needed to respond to your request and maintain our relationship with you.
Personal information: For users who register on our website, we store the personal information provided in their user profile. Registered users can view, edit, or delete their personal information at any time, except that they cannot change their username.
Marketing data: Kept until you withdraw your consent or unsubscribe.

10. Data security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

These measures include:

Using secure servers and SSL/TLS encryption for our website and online forms.
Restricting access to personal data to authorized staff and trusted partners who need it to perform their duties.
Relying on reputable payment gateways for online transactions, rather than storing card details ourselves.
Regular monitoring of our website and systems to maintain security and reliability.

Note: While we strive to protect your information, no method of transmission or storage is completely foolproof, so we cannot guarantee absolute security.

11. Your rights over your data

Depending on your location and the laws that apply, you may have some or all of the following rights in relation to your personal information:

Right to access: To request a copy of the personal data we hold about you.
Right to rectification: To correct inaccurate or incomplete data.
Right to erasure: To request deletion of your data when it is no longer needed or when you withdraw consent, subject to legal requirements.
Right to restrict processing: To ask us to limit how we use your data in certain circumstances.
Right to object: to object to processing, particularly for direct marketing.
Right to data portability: To receive your data in a structured format, where technically feasible.

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact us” section below.

12. Marketing communications

We may send you emails about itineraries, travel updates, new treks, and special offers if:

You have requested information from us or booked a trip, or
You have explicitly subscribed to our newsletter or marketing list.

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly and specifying your preferences.

13. Links to other sites

Our website may contain links to external sites, partner agencies, blogs, or resources that we believe are useful for travelers.

Please note that once you leave our site, the privacy and security of any information you provide on external websites are governed by their own policies, not this Privacy Policy. So, please review the privacy policy of any site you visit through a link from ours.

14. Children’s privacy

Our services are generally designed for adult travelers and group organizers. We do not knowingly collect personal information from children under 18 without verifiable consent from a parent, guardian, or responsible institution, and we ask minors not to submit personal data without such permission.

15. Changes to this policy

We will update or amend this Privacy Policy from time to time to reflect changes in our services, legal obligations, or best practices in data protection. When we make changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through our website or by email.

16. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact:

Snow View Trek And Expedition Pvt. Ltd.

Email: info@snowviewtrek.com
Phone: +9779841697545 and +9779851207545
Address: P887+G8M Tarakeshwor 4, Kathmandu 44600

We aim to respond to all valid privacy‑related requests within a reasonable timeframe and in accordance with applicable data protection laws.